Immunodiagnostic Systems Holdings PLC (“We“, “our” or “us”) are committed to protecting and respecting your privacy.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
This policy complies with the EU General Data Protection Regulations (GDPR) and we undertake to preserve confidentiality of all information you provide to use, and hope that you will reciprocate the obligation.
The law requires that we advise you as to your rights and our obligations.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We regret, if you do not agree with any of the points below, your only recourse is to leave our website immediately.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site https://www.idsplc.com (“our site”) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you subscribe to our receive email alerts from us, use our email contact form to submit a contact request, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address, phone number, organisation and job title. To protect your privacy you should not provide any information which is not specifically requested.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, analytics providers, search information providers) and may receive information about you from them.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
Information you give to us.
We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
Only where you have agreed in writing to receiving additional information relation to other goods and services we offer that are similar to those that you have already purchased or enquired about or where we would like to tell you about goods or services we feel may interest you we will contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
If you would like to consent to receiving such information please review the attached form and tick the relevant box (s) to identify your choices.
Information we collect about you. We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others;
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
DISCLOSURE OF YOUR INFORMATION
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Immunodiagnostic Systems Holdings PLC or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be processed, transferred to, and stored at, a destination outside the European Union (“EU”). In order to safeguard your personal data we will only make such transfers on the basis of (i) a decision of the European Commission that permits this, or (ii) subject to EU approved Standard Contractual Clauses. It may also be processed by staff operating outside the EU who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services. By submitting your personal data, (first name, surname, email address, telephone number, address) you agree to this transfer, storing or processing. Immunodiagnostic Systems Holdings PLC uses safeguards with respect to data transferred outside of the EU to protect your personal information. We store data in several companies around the world, please be aware that information obtained about you may be processed or transferred to other countries than which you are resident, including the United States. By using and participating in any IDS website or providing us with your information, you consent to this collection, transfer, storage, and processing of information to and in such countries.
WHO WILL HAVE ACCESS TO YOUR PERSONAL INFORMATION
Personal information can be accessed by a restricted number of our employees. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely. We cannot guarantee that unauthorised third parties will not gain access to your personal information therefore when submitting personal information to our website you must weigh both the benefits and the risks.
You have the right to access to your personal information to review and update personally identifiable information that we hold about you, to obtain a copy of any information that is not provided on our website may be accessed via a subject access request (SAR), you also have the right to request we removal personally identifiable data from our website. To do this, please send an email to the GDPR Data Protection Coordinator at Group_DP@idsplc.com. On receipt of the request we will tell you when we expect to provide the information.
You have the right to request we remove personally identifiable information from our website.
If we receive a SAR or a request to edit or delete personal identifiable information we shall take reasonable steps to verify your identity before proceeding. This is important to safeguard your information.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
RETENTION OF PERSONAL DATA
Except as otherwise provided in this policy, we keep your personal information only for as long as is required to provide you with the services requested, to comply with other law, including government authorities, to support a claim or defence in court.